How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

My mother just had a service person tell her that her hard

Customer Question

my mother just had a service person tell her that her hard drive has gone and she needs to buy a new one. I have no idea how to help her (she is 93) the service person said -- just go to best buy and get a hard drive. Is it that easy? How big are they and how hard to install?
JA: What's the make/model of your device? How old is it?
Customer: I have no idea. She has a desk top that is about 10 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: She just had a message appear on her screen in the past week that talked about a boot disc. prior to that no problems
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I am going to call her and find out what make and model she has and then I will get back to you guys
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Md. Sadique replied 5 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Could you please tell me the exact error message as well?