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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 222
Experience:  I am here to help you!
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My control is not working. It is stuck on a channel and it

Customer Question

My control is not working. It is stuck on a channel and it won't change, volume control is not working and I can't make any changes.
JA: What's the make/model of your device? How old is it?
Customer: I don't know the make and model but we just got a new box a few months ago.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This started about 45 minutes ago and I tried unplugging it and it wasn't frozen, it just won't move to anything else.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Not really. Thanks.
Submitted: 6 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 6 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 6 days ago.

What is the model of your tv?
What remote are you using?