How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 226
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

WEAVER HERE, MY TOSHIBA LAPTOP COMPUTER--VERY SLOW. CAN NOT

Customer Question

HI, CAROL WEAVER HERE, MY TOSHIBA LAPTOP COMPUTER--VERY SLOW. CAN NOT GET INTO MY EMAILS FOR ABOUT 6 WEEKS ALSO. DO YOU WANT MY PHONE NO AND ALSO MY SERVICE ORDER NO====
JA: How old is the phone?
Customer: PANASONIC LAND LINE PHONE IS ABOUT 3 YRS OLD AND I CAN NOT GET TEXT MESSAGES ON IT-----BUT I WANT TO GET TEXT MEESAGES ON MY CELL PHONE ===IT MIGHT BE 3 YRS OLD. TEXT MESSAGES COULD HELP ME WITH MY EMAIL PROBLEM I GUESS
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I GO TO GOOGLE FOR MY EMAIL ACCESS====*****@******.***====WHICH I TYPE IN====NOW IT ASKS FOR MY PASSWORD ***** I CAN NOT REMEMBER. ==SO I INDICATE THAT
JA: Anything else you want the electronics expert to know before I connect you?
Customer: NEXT==IT TELLS MY 2 LAST DIGETS OF MY LAND LINE PHONE WHICH NI CAN NOT GET A TEXT ON IT..==I TYPE IN MY CELL PHONE NO & IT SAYS THAT IS NOT RECOGOGNIZED====I AM STUMPED AS IT WANTS TO KNOW LAST EMAILADDRESS I CAN REMEMBEDR===I CAN NOT REMEMBDER THAT
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Louie replied 2 months ago.

Hi Carol and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the device / equipment that has issues and/or you have concerns with.