How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 224
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

WEAVER HERE, MY TOSHIBA LAPTOP COMPUTER--VERY SLOW. CAN NOT

Customer Question

HI, CAROL WEAVER HERE, MY TOSHIBA LAPTOP COMPUTER--VERY SLOW. CAN NOT GET INTO MY EMAILS FOR ABOUT 6 WEEKS ALSO. DO YOU WANT MY PHONE NO AND ALSO MY SERVICE ORDER NO====
JA: How old is the phone?
Customer: PANASONIC LAND LINE PHONE IS ABOUT 3 YRS OLD AND I CAN NOT GET TEXT MESSAGES ON IT-----BUT I WANT TO GET TEXT MEESAGES ON MY CELL PHONE ===IT MIGHT BE 3 YRS OLD. TEXT MESSAGES COULD HELP ME WITH MY EMAIL PROBLEM I GUESS
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I GO TO GOOGLE FOR MY EMAIL ACCESS====*****@******.***====WHICH I TYPE IN====NOW IT ASKS FOR MY PASSWORD ***** I CAN NOT REMEMBER. ==SO I INDICATE THAT
JA: Anything else you want the electronics expert to know before I connect you?
Customer: NEXT==IT TELLS MY 2 LAST DIGETS OF MY LAND LINE PHONE WHICH NI CAN NOT GET A TEXT ON IT..==I TYPE IN MY CELL PHONE NO & IT SAYS THAT IS NOT RECOGOGNIZED====I AM STUMPED AS IT WANTS TO KNOW LAST EMAILADDRESS I CAN REMEMBEDR===I CAN NOT REMEMBDER THAT
Submitted: 12 days ago.
Category: Consumer Electronics
Expert:  Louie replied 12 days ago.

Hi Carol and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the device / equipment that has issues and/or you have concerns with.