How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Engineer
Category: Consumer Electronics
Satisfied Customers: 11147
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
23511658
Type Your Consumer Electronics Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Our tracking coller handheld says radio function is disabled

Customer Question

our tracking coller handheld says radio function is disabled frequency is not authorized for this location....what do we do?
JA: What's the make/model of your GPS unit? How old is it?
Customer: alpha 100 with t5 it is a couple of weeks old we have used it now can,t pick up collar
JA: What happened right before this popped up?
Customer: comes up when you turn it on
JA: What troubleshooting have you tried?
Customer: tried every setting we could find.. is it normal to say radio function is disabled
JA: Anything else you want the GPS expert to know before I connect you?
Customer: just want to connect dog collar to hand held
Submitted: 5 days ago.
Category: Consumer Electronics
Expert:  Michael Hannigan replied 5 days ago.

Was this working previously? If so, did you upgrade the firmware since it was working? This can happen if the firmware for the wrong region was written to the device. It can also happen from something temporary, like electrical interference.