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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 35397
Experience:  Over 20 years fixing Electronically devices
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I have a panasonic phone Model KXTG4021. Suddenly I can't

Customer Question

I have a panasonic phone Model KXTG4021. Suddenly I can't get a dial tone.
JA: How old is the phone?
Customer: Help!
JA: How long has this been going on? What troubleshooting have you tried?
Customer: purchased 8-1-13
JA: Anything else you want the electronics expert to know before I connect you?
Customer: An ECO is on.
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if you can now get a dialtone please.

Customer: replied 6 months ago.
I still do not get a dial tone.
Expert:  Richard replied 6 months ago.

thanks, ***** ***** possible your provide is having an outage at the moment.

How long have you had this issue for?

Customer: replied 6 months ago.
It just started a few minutes ago.
Customer: replied 6 months ago.
I had made a call earlier.
Expert:  Richard replied 6 months ago.

ok, it is very likely an issue with your provider, who is your phone provider?

Customer: replied 6 months ago.
AT&T but we have problems many times.
Expert:  Richard replied 6 months ago.

how often has this been occurring in the last month and do you have another phone there for a test?

Customer: replied 6 months ago.
My land line does not have a tone either. Hey how can I switch to a phone call?
Expert:  Richard replied 6 months ago.

how do you mean your landline also?

The Panasonic is your landline correct? Or you Do have a different phone there as well?

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