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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 15753
Experience:  Over 16 years of experience installing and repairing electronics.
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I just recently had my computer worked on at the Geek Squad

Customer Question

I just recently had my computer worked on at the Geek Squad at the Best buy in Tacoma....They did a good job getting rid of a lot of malware, however, when I got my computer home, two features that were working before, do not work now.....Nvidia GeForce Experience, and my Nvidia graphics driver control panel....
JA: What's the make/model of your device? How old is it?
Customer: CyberpowerPC...about two years old....I purchased it at the Best Buy in Tacoma, WA.....where I had it fixed.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I called the Geek Squad at the Tacoma Best buy where it was fixed (malware) and I was told to contact Geek Squad online....so far, I have not tried anything until I talked to one of the Geek Squad techs....
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Not that I can think of....
Submitted: 8 days ago.
Category: Consumer Electronics
Expert:  Pete replied 7 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 days ago.

If any of the files required for correct operation of the Nvidia GeForce Experience and Nvidia graphics driver control panel were damaged by malware then they may have been removed, rendering those features unworkable.

You will need to try reinstalling those features again:

http://www.geforce.com/geforce-experience/download

http://www.nvidia.com/object/performance_group.html

http://www.nvidia.com/Download/index.aspx?lang=en-us

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