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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 226
Experience:  I am here to help you!
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My phone is not working - 315-781-1020. The cable and

Customer Question

My phone is not working -(###) ###-#### The cable and internet is working.
JA: How old is the phone?
Customer: About 9 months old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We have been away for 9 days, but it was working fine on November 17 the day we left. There has been a major snow storm while we were away.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: The phone rings once then quickly goes to a fast busy signal.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Nathan