Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
A 'ringer Off' message means it won't sound a ringtone when a call comes in. I think that is all that means.
But, not being able to send is different, and could be a severe problem. I will need to ask a few questions, please, before I can offer helpful advice:
1: when you try to send, what happens? and is there any error message or error code?
2: can you still receive faxes?
3: has your phone line service changed at any time recently, and what is your current phone line service now?
OK. Thanks for the description in detail.
I'm not sure what is wrong, yet. Does this happen with more than one dialed number to send to?
Try dialing a voice phone number that is not on the same line - e.g. your cell phone. See (from the cell phone) what happens - it should ring your cell phone, then when you pick up, it should beep at your repeatedly.
Let me know what the result is.
OK, good. Try dialing the HP Test Fax facility, and sending (if it sends) a one-page black-and-white fax.
If it goes through, you should get a fax-back within 5 or 8 minutes, confirming the reception capability also hopefully.
1-888-hpfaxme (or, 1-***-***-****)
Let me know how it goes.
Let me know how it goes, by and by. No hurry. Thanks.
Well, good so far. Wait for the return-fax, though. It may take 3 or 5 more minutes.
In case I didn't ask it before: When sending a fax failed, was there any error message on your machine?
I guess the error message was the 'Ringer Off' message. Did that appear when you sent to the HP Fax Test service?
That's interesting. To sum up: it can dial out, so the line isn't at fault.
It seems to send OK to HP, but... perhaps not. (A pity we can't be sure, despite the lack of a Ringer Off message.)
So... I'll need the delay to think of another approach to this. Let's resume tomorrow. Thanks, ***** ***** dinner. (I'm in EST also.)