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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 226
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I have a model KX TG6841 Phone set with 4 additional phones.

Customer Question

I have a model KX TG6841 Phone set with 4 additional phones. Lately the phone seem to be cutting out when we are talking with people. Is there anything I can do to correct this?
JA: How old is the phone?
Customer: 4 or 5 years Will the model number tell you it's age?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has started a week or two ago. I don't know where to begin to try to find out why this is happening.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

Can you tell me a bit more about the problem please:

1) Does this happen with all of the cordless handsets?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?