Hello, Sorry you're having problems. Joe is not available but I will be glad to assist you.
Bose makes many Wave radios, and they have different remotes and controls. That said, in order to help you I need to know which Wave you have. Please click on the link below and view the different models then reply back with which one you have:
Sorry, I'm not available by phone and I have to run so I will opt out and open the question to other experts.