Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier.
To help you with this issue, may I ask:
1) The FULL Model Number of the device you are working with (or serial number - if you can find it)?
2) The AGE of the device, and how long have you owned it?
3) What is your question about this device?
Please use the REPLY box below.
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of the request.Feel free to DECLINE any such offers, and continue in this text/chat form.
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)