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Ask Louie Your Own Question

Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 11433
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My panasonic surround system is not working. when I turn it

Customer Question

my panasonic surround system is not working. when I turn it on, it says hello and wait. then it goes to am to F76 and then shuts off
JA: What's the make/model of your device? How old is it?
Customer: sa-bt300
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it started about 15 minutes ago when i tried tuning it on. i have only tried unplugging it
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no sir
Submitted: 14 days ago.
Category: Consumer Electronics
Expert:  Louie replied 14 days ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried unplugging but longer, extended period of time? ...and then plug back in but to a different outlet?

Customer: replied 14 days ago.
I have unplugged it but will try for a while longer. It is all connected through the direct tv box.
Expert:  Louie replied 14 days ago.

Yes please. The idea is to dissipate residual / internal voltages to simulate a soft reset.

This is the only easy user doable try as all others would be to the internal circuitry.

Customer: replied 14 days ago.
It sounds as though it's trying to run/play something. Still going to am to F76
Expert:  Louie replied 14 days ago.

Sorry to hear of this.

F76 is an error code indicative of an internal hardware issue.

Please click HERE.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even a soldering iron?

Customer: replied 14 days ago.
I would like to fix it myself but I have no idea what multi meter or soldering iron are. Is this something that I could have caused?
Expert:  Louie replied 14 days ago.

Would you be comfortable opening the Panasonic, working inside with electronic components? some instances with the unit LIVE?

Expert:  Louie replied 14 days ago.

Please click HERE and HERE for the multi-meter and soldering iron respectively.

First test would be for the different voltages specified on the first link.

Post back with clear picture(s) of the power supply circuit. Click HERE.

Customer: replied 14 days ago.
Thank you for your help. However, I believe it's better to buy a new system than to repair this old one. Have a. Ice holiday!
Expert:  Louie replied 14 days ago.

I understand.

Good luck and thank you too for the opportunity to share the information.