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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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My new computer will not download emails with any kind of

Customer Question

my new computer will not download emails with any kind of pictures or other information within the email. what can I do?
JA: What's the make/model of your device? How old is it?
Customer: a HP Envy 2 weeks old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started maybe yesterday
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no,
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Jason Jones replied 7 months ago.

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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