I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.
-Is the line vertical or horizontal?
-Is the line black or colored?
-If you pull up the tv menu with the Panasonic remote, is that menu clear or does the line affect that menu?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **