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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 20331
Experience:  Managing Director at Pollinate Group LLC
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My Kindle has suddenly stopped taking a charge! What can I

Customer Question

My Kindle has suddenly stopped taking a charge! What can I do to get this problem fixed? How do I tell my model and whatever other information you need to know.
Submitted: 15 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 15 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 15 days ago.

Hello Betty,

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan