Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Sometimes we don't have an expert for certain devices. In that case, you will get a full refund. Do you still need help with this? I'll continue searching if you haven't already found the answer.
It's not always that easy. You will get a full refund if we cannot help you, so please don't worry about the charge. It is refundable. We just don't always have an expert for certain problems, that would be the job of a specialist. I'll put the question back in the queue in case another expert has another idea.