Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Sometimes we don't have an expert for certain devices. In that case, you will get a full refund. Do you still need help with this? I'll continue searching if you haven't already found the answer.
I'm glad to hear that it's working! I'll send you to customer service for a full refund.