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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 31332
Experience:  Over 20 years fixing Electronically devices
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I was booted off line cant get back online, My ps3 ??? I was

Customer Question

I was booted off line cant get back online
JA: What's the make/model of your device? How old is it?
Customer: My ps3 ???
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I was in a game and a hacker booted me off line just early today
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No mam
Submitted: 23 days ago.
Category: Consumer Electronics
Expert:  Richard replied 23 days ago.

Hi there and welcome

Is it only one game that is having an issue or no games can get online?

Please let me know

Customer: replied 23 days ago.
No Sir a hacker online booted me off line
Customer: replied 23 days ago.
I can't call you
Customer: replied 23 days ago.
You can call me(###) ###-####
Customer: replied 23 days ago.
Hello
Expert:  Richard replied 23 days ago.

Hi there,

Sorry the answer is not clear, I need to know please

Is it only one game that is having an issue or no games can get online?

Customer: replied 23 days ago.
No game can get on line
Expert:  Richard replied 23 days ago.

thanks

Can you power off the PS3 and remove the power to it as well as your wifi router.

Wait 5 minutes, then connect the power to the wifi router

Wait 5 minutes, connect the power to the PS3, power it on and tell me if it now can get online please.

Customer: replied 23 days ago.
Yea I tried that I even restarted the ps3 and the router
Expert:  Richard replied 23 days ago.

ok, but this is more then just restarting it...

Whats the make and model of your internet router?

Customer: replied 23 days ago.
It's by TMW CABLE
Expert:  Richard replied 23 days ago.

thanks

On the back of it is a reset button. Using a paperclip, push and hold the reset button in for 10 seconds then release.

Once done, power off and remove the power to the PS3

Wait 5 minutes, power it on and tell me if it then gets online please.

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