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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 20351
Experience:  Managing Director at Pollinate Group LLC
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I just set-up my KX-TGE433 phone. It dials, it rings at

Customer Question

i just set-up my KX-TGE433 phone. It dials, it rings at another number, I pick up. say hello, it keeps ringing, no other sound. it doesn't connect. No dial tone.
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: this is cordless phone, not a TV,
JA: How long has this been going on? What troubleshooting have you tried?
Customer: all day. I disconnected both the adapter and telephone line into the wall.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: This is a new phone, replacing the same model that worked for months, then this same thing happened.
Submitted: 17 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 17 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 17 days ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?

Customer: replied 17 days ago.
this phone has three handsets. this happens on all of them
we have another phone line, outside of this one. It works fine
This is an ATT landline.
what is dsl?
Expert:  Nathan replied 17 days ago.

Thanks for confirming, dsl is a type of internet connection.

If the other phone is working, that indicates the issue is in the panasonic which means a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Let me know the results, and I'll advise further if needed.

Thanks,

Nathan