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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 31236
Experience:  Over 20 years fixing Electronically devices
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I have the Acer Chromebook touchscreen and it's having

Customer Question

I have the Acer Chromebook touchscreen and it's having problem of wavering horizontal lines that turn dark and obscure the screen. I shutdown and reboot and it's ok but it happens again. Hess
JA: What's the make/model of your device? How old is it?
Customer: C720P - It was the first touchscreen - can't see the model number
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just shutting it down.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No.
Submitted: 20 days ago.
Category: Consumer Electronics
Expert:  Richard replied 20 days ago.

Hi there and welcome

Can you please disconnect the charger and then hold the power button down for 60 seconds then release.

Connect the charger, power it on and tell me how it now performs please.

Customer: replied 20 days ago.
I did that. I won't know if it works quite yet (it happens randomly)
Customer: replied 20 days ago.
I don't want a phone call quite yet
Expert:  Richard replied 20 days ago.

no need for the call, how long does it usually take to happen?

Customer: replied 20 days ago.
Varies
Expert:  Richard replied 20 days ago.

ok,has it occurred yet?