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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 10457
Experience:  8+ years of professional experience
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OK so tell me what I have to purchase to make my ResMed S9

Customer Question

OK so tell me what I have to purchase to make my ResMed S9 compatible to charge my newly purchased Medistrom battery...
JA: You just pay a $5 deposit now and the rest only when you get a reply from the email technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: unhappy camper
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: I need to know what else I have to purchase in order to charge the Medistrom battery via my existing ResMed S9 cords
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: And what is the $5 for exactly?
JA: Anything else you want the email expert to know before I connect you?
Customer: nope
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Please pardon the automated attendant's incomprehension that you don't have an email problem. I realize what you are saying: your device has a battery and you wish to use that battery with that CPAP device.

But I'm not sure what Medistrom battery you have and wish to use.

Please tell me the full name of the battery, with model number also. And with that data I may be able to answer your question. Thanks.

Customer: replied 6 months ago.
medistrom pilot 24 plus model no 627843461180
Expert:  Russell H. replied 6 months ago.

Thank you for the information.

I am preparing your answer, with that information about the battery you wish to use.

Customer: replied 6 months ago.
don't want secure remote help---just the information i asked for
Expert:  Russell H. replied 6 months ago.

Given that your Medistrom Pilot 24 backup battery is this one:

http://1800cpap.com/medistrom-pilot-24-backup-power-supply-cpap-battery.aspx?gclid=CMC4iMP0r9ACFUpMDQodSwICkw

then it needs two things to work with your CPAP device:

1: a cord from its 'DC OUT' jack of the Medistrom, to the CPAP device

2: a charger to connect to the CHARGE jack on the Medistrom. That provides power to keep the battery charged, so that it will be delivering power during a power outage.

This diagram shows the components hooked up:

http://1800cpap.com/images/products/thumb/pilot242.1.jpg

Did the Medistrom come with a charger? it should have, I would think.

Or any other cords/cables?

(I ask, in case you need further instruction as to what to use in this hookup.)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.