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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 224
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I have apanosic model kx-tg7855 printer. when i try to send

Customer Question

i have apanosic model kx-tg7855 printer. when i try to send a fax it say ng: poorline condition/out of memory. how can i solve this problem
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: modelmfc-j5910 dw about 5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started recently
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no jus t want to know if i can receive a fax
Submitted: 22 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 22 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 22 days ago.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

4) Are you able to RECEIVE faxes?