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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17021
Experience:  Over 16 years of experience installing and repairing electronics.
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Our power was turned off and now when I put in the amount,

Customer Question

Hi Pearl, our power was turned off and now when I put in the amount, if I press any of the written keys (stamps, photos etc, or receipt, card, check), the E comes up and won't let me continue. I've tried putting in the heading again & time etc but no luck.
JA: What's the make/model of your device? How old is it?
Customer: I don't have the manual here but it's over 10 years old - here before I started
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've tried going into programme & putting in the heading, time etc, but I've got stuck at no. 2 - Dept, on DO1 as I can't find the + & - buttons. I had DEPT01 before.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Do we have to pay for the assistance as I just work here!
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 months ago.

Please confirm the make and model number of the device?

Customer: replied 7 months ago.
I don't know Pete, it's pretty old. It was here when I started 10 years ago. It just says Model MA-198. I can send you a photo of it if that helps.
Customer: replied 7 months ago.
It's O.K. Pete, thanks, I've worked out that I had to put Clerk 1 in to stop the E coming up. So all fixed. Phew.
Expert:  Pete replied 7 months ago.

Glad to hear you got it sorted!

Best,

Pete.

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