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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 226
Experience:  I am here to help you!
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When I boot up my laptop it goes immediately to show that it

Customer Question

When I boot up my laptop it goes immediately to show that it is shutting down and stays on that screen.
JA: What's the make/model of your device? How old is it?
Customer: Acer aspire Es 15 Es1-531-P8NJ
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For the last two days. I am unable to do anything except turn it on or and off
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Louie replied 3 months ago.

Hi Bob and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, is the battery fully charged?

Have you tried powering on with the AC adapter / charger still plugged in?

Customer: replied 3 months ago.
Computer is charged and plugged in to power
Expert:  Louie replied 3 months ago.

Appreciate these additional information.

Are you able to remove the battery?

If yes, can we try the Acer without the battery installed and running just on AC power?

Customer: replied 3 months ago.
I am unable to remove battery as it is built in
Expert:  Louie replied 3 months ago.

What is the Operating System of the Acer please?

Customer: replied 3 months ago.
Intel Pentium Quad Core Processor N 3700 (up to 2.4 Ghz)
Expert:  Louie replied 3 months ago.

Sorry; Windows 7, 8 or 10 ?

Expert:  Louie replied 3 months ago.

I am able to provide phone call service. However, the system would only allow US numbers.

Customer: replied 3 months ago.
Still no joy
Customer: replied 3 months ago.
Windows 10
Expert:  Louie replied 3 months ago.

Are you able to boot in SafeMode?

If not and as it would appear to be an internal hardware issue, are you then considering a DIY (do-it-yourself) repair approach? If yes, would you be comfortable opening the Acer to work on the inside?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
It seems that the problem may be beyond our fixing at this time. Could you please arrange for my account with just answer to be cancelled and refund my deposit as I will try to seek assistance elsewhere
Expert:  Louie replied 3 months ago.

I understand.

However, my participation is strictly limited to technical, repair and/or installation issues.

Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support.