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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 16340
Experience:  Over 16 years of experience installing and repairing electronics.
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I have put in the thermal paper on my Sam4s it is printing

Customer Question

I have put in the thermal paper on my Sam4s it is printing so light that you are unable to read it
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: SAM4s er180tb
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am not printing from my computer i am having problems with the printing on my register
JA: How long has this been an issue? What happened right before this popped up?
Customer: it would not stop printing which i fixed i have put in the thermal paper it is printing so light that you are unable to read it
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

Have you put the thermal paper in the correct way around?

Can you try turning the paper around and print on the opposite side - does it appear darker?