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The best way to help you in his manner, is to connect to your computer.
That is called a remote session.
A remote session allows me to control andconfigure your computer, while you watch.....its as if I am sitting next to you, and you get to see me move the mouse and make changes on yoru computer, to get your Magic Jack working properly.
But it does take about 15-30 min to complete.
Do you have some time now to do this?