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Ask Viet - Tech Your Own Question

Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 35256
Experience:  Troubleshoot consumer electronics devices.
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I have a screen blocking access on windows edge telling me I

Customer Question

I have a screen blocking access on windows edge telling me I have a trogan and I maust call them to have it removed
JA: What's the make/model of your device? How old is it?
Customer: hp with windows 10 about 1 year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: today for last hour I have tried windows defender I have webb root and this started after I renewed it for another year
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no has been working excelent
Submitted: 28 days ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 28 days ago.

Hi,

I'm sorry about the issue. That is a fake popup screen. Please do not follow any instruction in it, and do not call that number. Please try the following:

1. Shut down / restart the computer. Note: If it does not let you shut down / restart the computer, then press and hold the Power on / off button on the computer for about 10 seconds.

2. Turn on the computer.

3. After the computer is backed on, open the Microsoft Edge program, then try to close all the tabs / windows right away as you see it.

4. Then open the Microsoft Edge program again and check.

- Is the Internet Explorer program currently working on your computer?

Please reply at the box below to continue. Thank you,