Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
Thanks for confirming,
it is quite possible the phone service went out and is still down, I'd suggest checking with your neighbors to see if theirs work.
Otherwise the one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.2) remove batteries from all handsets3) wait at least 15 minutes, then restore all4) place a handset on the main base for a minute, as if to charge5) check for functionality.
If the problem persists after this
That is what I had expected, thank you for checking on that. They will need to send a tech out to repair the equipment and restore service on their end.
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Thank you, ***** ***** a nice day,