How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 9522
Experience:  8+ years of professional experience
13568747
Type Your Consumer Electronics Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Not electric, the model is the survivor, We have lost our

Customer Question

not electric
JA: What's the make/model of your device? How old is it?
Customer: the model is the survivor
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We have lost our key about a week ago. we went to American Lock & key in Baton rouge, La. . they couldn't help us
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I do not believe there is any electronics.
Submitted: 26 days ago.
Category: Consumer Electronics
Expert:  Russell H. replied 25 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

The Survivor is a brand name of a door lock.

To have a door lock replaced, you would need either a locksmith, or the manufacturer of the lock system, perhaps, if they do that service.

I couldn't find out who makes 'the Survivor', but I advise you to contact them, and ask about key replacement service that they might provide. (Be prepared to prove ownership, and perhaps submit a certified copy of bill-of-sale for the Survivor lock set, and perhaps the serial number off the lock also.)

Or you could tell me who makes the Survivor lock set, and I will look up contact info (and other info, about their possibly having key replacement service) for them.