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crash2199
crash2199, Technician
Category: Consumer Electronics
Satisfied Customers: 16034
Experience:  10+ years
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My vivofit watch has stopped workng. I`v ghanged the

Customer Question

my vivofit watch has stopped workng. I`v ghanged the batteries but still not working. What do you recommend?
Submitted: 26 days ago.
Category: Consumer Electronics
Expert:  crash2199 replied 26 days ago.

Hi Nan,

Let's try a soft reset:

  1. Hold button to put the Vivofit in SLEEP mode
  2. Press the button 5 times until it shows the firmware version (FW version)
  3. Hold the button until the Vivofit powers off
  4. Now try to see if it works

If the Vivofit does not work please let me know otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 25 days ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 25 days ago.
I have tried holding down button on the Vivofit but the screen still black
Expert:  crash2199 replied 25 days ago.

You mentioned holding down the button which was step 1-- did you continue with steps 2-4?

Customer: replied 25 days ago.
I no longer need help it won't work and I am canceling the whole thing
Expert:  crash2199 replied 25 days ago.

Okay, thank you.

Please do not use the rating system and I will send a request for cancellation.