Let's try a soft reset:
If the Vivofit does not work please let me know otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
You mentioned holding down the button which was step 1-- did you continue with steps 2-4?
Okay, thank you.
Please do not use the rating system and I will send a request for cancellation.