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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 20372
Experience:  Managing Director at Pollinate Group LLC
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My phone will not play the voice mail recording. When

Customer Question

my phone will not play the voice mail recording. When someone calls it says the voicemail has not be set up.
JA: How old is the phone?
Customer: At least 5 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I am not sure how long it has been going on...probably a couple of months. I have reset the recording, unplugged and plugged back in but I still get the same thing. My handset says it is on and so does the base.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 29 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 29 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 29 days ago.

Hello,

what is happening is that your callers are reaching a voicemail service provided by the phone company. They may have turned this feature on without your knowledge or request, but because it isn't configured it says it is not set up. It is answering before your home answering machine has a chance to pick up the line, which is why callers hear a different greeting, and why you get no messages when checking your home answering machine.

The solution in that case is to contact the phone company and have them cancel/remove the voicemail service from your account, OR as an alternative, you could just stop using the answering machine and use the voicemail function instead. You can record your own greeting on the voicemail if you like, and voicemail actually has several advantages: it is always on, meaning it will work even if the power goes out, while the answering machine could stop taking or playing messages if it is ever damaged or unplugged. VM will also work even if you're on another call, with answering machine, the 2nd caller would just get a busy signal. For these reasons, I tend to recommend voicemail over using your own machine, simply because it tends to be more reliable and accessible. The choice is yours of course though.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Expert:  Nathan replied 25 days ago.

Hello, it appears your question is still open.
Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Nathan