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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 224
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Need real help getting my sound back, it was lost during

Customer Question

need real help getting my sound back, it was lost during upgrade from windows 8 to windows 10 I have tried all of the cures that I've been sent.
JA: What's the make/model of your device? How old is it?
Customer: HP ENVY m6 Entertainment PC
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about one year, since I upgraded to windows 10
JA: Anything else you want the electronics expert to know before I connect you?
Customer: just that I've tried everything else.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

May I ask for the full model name of your HP Envy M6 computer? There will be another for 6 digits to the model name.

I will be standing by, looking forward to your response.

Thank you,
Jason