How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5824
Experience:  Over 20 years electronics experience. How may I help you today?
Type Your Consumer Electronics Question Here...
Rusty is online now
A new question is answered every 9 seconds

I have a sentry safe with an electronic keypad and no key.

Customer Question

I have a sentry safe with an electronic keypad and no key. the keypad is dead and I replaced the batteries and it's still dead
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: the keypad can't be removed just since this morning when I tried to open it
JA: Do you plan on doing the work yourself?
Customer: yes if possible
JA: Anything else we should know to help you best?
Customer: the safe is pretty old
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 4 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 4 months ago.

If the batteries are new, and you are certain they are in the correct way, then your keypad is dead. You'll need to get in touch with Sentry to see if they can repair it, or send you a new keypad. Call 1(###) ###-####

Customer: replied 4 months ago.
Right. I didn't hear from you guys so that's what I did, and that's what they told me. But the new keypad is in a warehouse that is being moved so he didn't know how long it would take to get the new keypad -- no clue whatsoever.
So I'm going to have to destroy the safe to get it open.