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Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5806
Experience:  Over 20 years electronics experience. How may I help you today?
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Alpha 100 and TT15 will not communicate...have compass but

Customer Question

Alpha 100 and TT15 will not communicate...have compass but no dog signal and training modes do not work. The unit has been paired.
JA: What's the make/model of your device? How old is it?
Customer: Alpha 100 with TT15 collar - purchased 2016 SN3YUOB317
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About a month - all I know about.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Just how to fix the unit...
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 3 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 3 months ago.

Can you tell me how you can tell that it's paired?