Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Is the issue that the answer unit isn't picking up anymore? Or picks up to quickly or slowly?If you pick up the line and listen carefully, what do you hear - a few beeps or a fast/stutter tone prior to the dial tone? Or just the usual dial tone?
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Please look at the top right corner of the main base station, there is a button labeled ANS ON/OFF
Please press that once, and the little light above it should come on, please let me know if that happens.
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