Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
There are a few different codes for this model since it is a depository safe,
For the master code: 1. Enter: # - Existing Master Code - # 2. The set light will stay orange for ten (10) seconds. 3. Enter: 1 - * - New Master Code - # - New Master Code - #, before the orange light disappears.
For Manager code: 1. Enter: # - Master Code or Manager Code - # 2. The set light will stay orange for ten (10) seconds. 3. Enter: 2 - * - New Manger Code - # - New Manager Code - #, before the orange light disappears.
If you need to delete/change the usercode instead, let me know.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,