Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you give me the complete model number of the phone, please? This will be on the main base station and begins with kx-tg.
Hello, it appears your question is still open.Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan