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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 33996
Experience:  Over 20 years fixing Electronically devices
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My Nikon D800E has just started to show problems. The

Customer Question

My Nikon D800E has just started to show problems. The viewfinder goes darker and it will not focus. If I turn Live view on and off if might get back to normal, but not always. I see in the interne that many have the same problem, but I have not found a solution. What can I do?
JA: What's the make/model of your device? How old is it?
Customer: Nikon 800E. About 4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just started a few days ago on a shoot in the desert of Morocco. I lost some very valuable shots, but since then I found out that it would focus on Live view, and after that work normal for a little while
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now operates correctly

Thank you

Customer: replied 4 months ago.
I will try this next time the problem occurs. It´s on and off. Will get back to you.
Expert:  Richard replied 4 months ago.

Thank you

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you