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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 222
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My kindle does not stay charged for more than a very few

Customer Question

my kindle does not stay charged for more than a very few minutes. why?
JA: What's the make/model of your device? How old is it?
Customer: model 7 I think
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For six months or more. No trouble shooting tried
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I have had to buy a new cable and it said it was for Kindle
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan