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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 222
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My kindle was working then suddenly it stoped d willnot come

Customer Question

my kindle was working then suddenly it stoped d willnot come back on
JA: What's the make/model of your device? How old is it?
Customer: it is a paperwhie I don't know modle
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this is first time it has been fine until now
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How old is your Kindle, please? and, when you press its power button, after charging it up for at least 2 hours, what shows on its screen?

Customer: replied 1 month ago.
two years
Expert:  Russell H. replied 1 month ago.

Thanks... when you press its power button, after charging it up for at least 2 hours, what shows on its screen?

Customer: replied 1 month ago.
green lite comes on for a few seconds then nothing
Customer: replied 1 month ago.
where did you go
Customer: replied 1 month ago.
I don't wish to use phone
Expert:  Russell H. replied 1 month ago.

I'm here. (You don't have to use the phone call option, that's OK.)

I suspect that your Kindle's battery may have failed.

Does the charger plug directly into the Kindle ? if so, try powering the Kindle On with it plugged into the charger. What result does that have?

Customer: replied 1 month ago.
I have tried that still not working
Expert:  Russell H. replied 1 month ago.

Probably a battery failure then.

At 2 years old, I don't think your Kindle is covered by warranty any more (that usually ends at one year from purchase date.)

Would you be interested in having your Kindle serviced? or would you prefer to try replacing the battery first?

Customer: replied 1 month ago.
I see no way to open it what does service entail
Expert:  Russell H. replied 1 month ago.

Not being under warranty you would have to pay for servicing.

Servicing, whether by Amazon.com, or through other companies, would mean having to pack up the Kindle and send it off.

You could go with Amazon.com's Kindle division, or with other companies (much smaller ones by and large.)

Customer: replied 1 month ago.
OK I guess I'll try that thanks
Customer: replied 1 month ago.
no
Expert:  Russell H. replied 1 month ago.

Amazon.com's contact page is here:

https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true

If you wanted to try to fix it yourself, as far as trying a replacement of the battery, there are kits for that repair available.

If this answers your question, please rate my answer - or state your rating, if the rating interface is unavailable somehow, please. Thanks!