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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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Toruble with remote control not working despite new

Customer Question

toruble with remote control not working despite new batteries installed
JA: What's the make/model of your device? How old is it?
Customer: Viera approx two yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: cahnged batteires not working at all
JA: Anything else you want the electronics expert to know before I connect you?
Customer: just need some help as temp disabled & need tv
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 7 months ago.

Can you give me the complete model number of the tv?

Does the tv respond to its own onboard buttons on the side of the tv?

Customer: replied 7 months ago.
works without use of remote model# ***** ***** -L32C5X/TC- 32LC54
Customer: replied 7 months ago.
Customer: replied 7 months ago.
no i'll just throw it out & get another one then txs for nothing anyway
Expert:  Nathan replied 7 months ago.

My apologies for the delay. The site is not instant, please send only a single reply and allow me time to receive it and respond; multiple messages can get lost in the queue and further delayed.

Expert:  Nathan replied 7 months ago.

Lets try a quick test of the factory remote. Take the tv remote into a dim/dark room, and look at the infrared emitter at the front edge of the remote, as viewed through the DISPLAY (not the viewfinder) of a digital camera. A cell phone cam, web cam, security camera, etc will also work. Each time you press a button on the remote, you should see the emitter at the front light up, flash, or glow slightly. If you do, then the remote is functional. If you do not, then the remote is bad and would need to be replaced.

Assuming that is the case, which I suspect, I can then help you with finding a replacement.

Please try this test and let me know the results,


Expert:  Nathan replied 7 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.


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