How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 226
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

I had a configuration problem and my computer wouldn't

Customer Question

I had a configuration problem and my computer wouldn't startup. I did get it to start up and was able to get on the internet but my email will not come up.
JA: What's the make/model of your device? How old is it?
Customer: HP laptop, 1 year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started this am. Did the HP support advance
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I guess not
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when opening your email?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please reply at the box below. Thank you,

Expert:  Viet - Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 4 months ago.
Gmail. What is this going to cost?
Expert:  Viet - Tech replied 4 months ago.

Let me connect remotely to your computer and fix your email issue directly on your computer for you.

- On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=83c62344-517c-4611-8415-7eb9367ad92a
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Please type at the box below, then click on the Send button below to communicate with me. Thank you,

Expert:  Viet - Tech replied 4 months ago.

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/humn3fd
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Related Consumer Electronics Questions