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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 15733
Experience:  Over 16 years of experience installing and repairing electronics.
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Cant get safe open...after entering code there's a pause

Customer Question

Cant get safe open...after entering code there's a pause then red light flash. I installed new batteries...wonder if something stuck in door seal?
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Have checked code...have to find make and model. Can't find model...make is 'Sentry.safe'....#BY-337464*
JA: How long has this been going on? What troubleshooting have you tried?
Customer: First noticed yesterday...only use about once a week...only thing I know how to do is change batteries...old ones were ok.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: just that I'm
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

The lock mechanism may have got stuck - can you try hitting the safe door with a rubber mallet to help loosen it, then try opening it again?