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I bought the acer aspirev17 back in september. Word 2016

Customer Question

I bought the acer aspirev17 back in september. Word 2016 crashes constantly and I can't download the kindle app.
JA: What's the make/model of your device? How old is it?
Customer: It's the Aspire V17
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I haven't tried to trouble shoot, this computer is only two months old, I shouldn't have this much problem with it
JA: Anything else you want the electronics expert to know before I connect you?
Customer: not that I can think of
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  crash2199 replied 5 months ago.

Hi!

Before we get started, the good news is that your laptop is covered under warranty so it can be repaired if there is a hardware issue.

You mentioned that Word crashes frequently. Does it happen to any other program?

Customer: replied 5 months ago.
I can't open kindle
Expert:  crash2199 replied 5 months ago.

Okay, thank you.

Do you receive any specific error message when Word crashes?

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