Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
This really depends on the model (dect 6 is just a feature),
but on most you would call in, wait for it to ring (it will be at least 10 rings usually) and then the message will actually pick up, even if the answer system is off,
when you hear the greeting start, key in 111 (or your own pin, if you've changed it) and you'll hear the audio prompts for listening to messages and turning the system on/off (by pressing 0)
If by chance this doesn't work for you, please let me know the complete model number of your system (found on the base station, beginning with kx-tg).
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
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