I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can you please click on the Apple logo / menu at the top, then click on About this Mac..., then let me know the OS X version number there, such as 10.6, 10.7,..., 10.10, 10.11, 10.12, etc.?
Can you please confirm your email address?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,