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John
John, Engineer and electronic enthusiast for more than 12 years.
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Several days ago my IMAC desktop computer stopped receiving

Customer Question

Several days ago my IMAC desktop computer stopped receiving my emails from my server. Each time I try to accomplish contact to try and solve this problem I am told that my username and password ***** not recognized. What happened?
JA: What's the make/model of your device? How old is it?
Customer: Apple IMAC purchased august 2011 and never had a problem .
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since 09/19/16 and I have tried to sign into my account and to add a new account and get do not recognize response
JA: Anything else you want the electronics expert to know before I connect you?
Customer: It appears as though someone changed my passwod and username on my email account
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can you please click on the Apple logo / menu at the top, then click on About this Mac..., then let me know the OS X version number there, such as 10.6, 10.7,..., 10.10, 10.11, 10.12, etc.?

Can you please confirm your email address?
Please reply at the box below. Thank you,

Expert:  Viet - Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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