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crash2199
crash2199, Technician
Category: Consumer Electronics
Satisfied Customers: 16026
Experience:  10+ years
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I forgot password and when I turn on it goes to the password

Customer Question

I forgot password ***** when I turn on it goes to the password ***** I don't know what do l do
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: it is the personal organizer oz-730
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have not used it for 8years I tried pressing main twice and I am supposed to be able to select secret but it will not let me go any further it needs a pass word
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  crash2199 replied 1 month ago.

Hi!

Press and hold the Start key.
While holding down the Start key, push the RESET button on the bottom of the Organizer using a pen or some other pointed object. The following message will appear: "Do you really want to initialize the organizer's memory (this will delete all data)? Yes:[ENTER]/No:[ESC]

Press Enter

The message: Working... Please wait.. appears while the Organizer proceeds with the initialization procedure then the Welcome message appears.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 1 month ago.
I do not see a start key
Customer: replied 1 month ago.
where is the start key
Expert:  crash2199 replied 1 month ago.

I apologize -- Start key is the same as Power key.

Customer: replied 1 month ago.
it still goes to the password *****
Expert:  crash2199 replied 1 month ago.

Did you follow the steps exactly above? You should be presented with a delete message.