Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Do you have a digital (keypad), or rotary dial?
Thanks, ***** ***** you know the original/master code for it (not just the current user code)?
Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.