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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 17023
Experience:  Over 16 years of experience installing and repairing electronics.
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My HC-300 can't connect to my wifi network? Only the Power

Customer Question

My HC-300 can't connect to my wifi network? Only the Power and Link light are blue. Any ideas?
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: It is a home controller for control 4
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since yesterday
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I think that is it
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

What have you tried so far?

Have you tried restarting your wireless router and any wireless access points?

If not, try it now and let me know if it works...

Customer: replied 8 months ago.
i can connect to wireless network on other devices. i've cycled the power and held the identifiy button but nothing happened
Expert:  Pete replied 8 months ago.

Even though you can connect to wireless on other devices, sometimes the router can get confused and block certain devices, so it is important to restart it and any access points first.

Expert:  Pete replied 8 months ago.

If the HC-300 still won't connect, let me know did you recently have any power outages or thunderstorms?

Customer: replied 8 months ago.
just rebooted access point
Customer: replied 8 months ago.
now have connectivity again but wifi is not lighting up on the HC-300
Customer: replied 8 months ago.
anything else for me?
Customer: replied 8 months ago.