Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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On this one you need a tape head cleaner cassette. They work very well. AHt you do is add some of the solution it comes with to the cloth part and then insert the cassette in to the machine and run it a few times.
That will solve the issue on this one I know it well;-)
You can get one at Best Buy and Walmart or Staples even;-)
Its a VHS tape head cleaner. Not very expensive $20.00 or less!
Easy fix on this one.
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